ABSTRACT
This research project is on Bureaucracy and efficiency (A case study of Enugu State civil service). It is been carried out to assess the level of efficiency in the bureaucracy and the functions of the bureaucracy. It is hoped that the study will help to educate civil servants on their expected roles and factors that can make them to be more efficient in the delivery of social service to the citizenry. The work contains five chapters. The researcher adopted the bureaucratic theory as the theoretical frame work. The bureaucratic theory lays emphasis on the adherence of the idea type principles of bureaucracy as advocated by Max Weber. In the course of the research work, the researcher discovered several issues about the bureaucracy and efficiency among which; are that disregard of administrative ethics as one of the major causes of inefficiency in the civil service. It was equally discovered that there has emerged new approaches that are better than the idea type. Meanwhile the researcher therefore suggest recommends that civil servants should be enlightened on the need to be administratively ethical. There is also the need to shift from the out model Max Weber's idea type to the new approaches. The research work is very educative, informative and interesting.
TABLE OF CONTENT
Title Page ---------i
Approval Page ----------------------
Dedication - -iv
Acknowledgement
Table of Content - -------v
Abstract ---------vi
CHAPTER ONE
INTRODUCTION
1.1 Background Of Study ------1
1.2 Statement Of Research Problem ----4
1.3 Objective Of The Study - -----5
1.4 Research Questions ------6
1.5 Significance Of The Study -----6
1.6 Scope Of The Study ------7
1.7 Limitation Of Study ------7
1.8 Definition Of Terms ------8
1.9 Theoretical Framework - -----9
CHAPTER TWO
LITERATURE REVIEW
2.1 Introduction - -------12
2.2 The Concept Of Bureaucracy - ----12
2.3 The Concept Of Efficiency -----16
2.4 Bureaucracy And Efficiency In The Public Service - -19
2.5 Functions Of Bureaucracy -----25
2.6 Means Of Achieving Efficiency In Bureaucracy --30
2.7 Means Of Controlling Bureaucracy ----33
2.8 Suitability Of Bureaucratic Principles As A Way Of
Ensuring Efficiency In The Bureaucracy ---36
2.9 Ethical Conducts As Criteria For Bureaucratic Efficiency
Ethical Conducts Expected Of Civil Servants --43
References - -------53
CHAPTER THREE
RESEARCH DESIGN AND METHODOLOGY
3.1 Research Design - ------55
3.2 Sources Of Data - ---- ---55
3.3 Area Of Study -------56
3.4 Population Of Study ------56
3.5 Sample Technique ------56
3.6 Sample Size Determination -----57
3.7 Instrumentation -------58
3.8 Validity and Reliability Of The Instrument ----
58
3.9 Data Collection ------- -59
3.10 Instrument Return Rate - -----59
References - --------60
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
4.1 Analysis Of Data - ------61
CHAPTER FIVE
SUMMARY OF FINDINGS, SUGGESTIONS AND CONCLUSION
5.1 Findings --------65
5.2 Conclusion - -------66
5.3 Suggestion - -------68
Bibliography- --------70
Appendix ---------74
